Shipping policy
Shipping Policy
Thank you for shopping with MasalaTee! Here's everything you need to know about how we ship your orders.
Order Processing All orders are processed within 2–4 business days. Orders placed on weekends or public holidays will be processed on the next working day. You will receive a confirmation email with tracking details once your order has been dispatched.
Shipping Time We currently ship across India. Estimated delivery times are as follows:
- Metro cities: 3–5 business days
- Tier 2 & Tier 3 cities: 5–8 business days
- Remote areas: 7–10 business days
Please note that delivery timelines are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.
Shipping Charges Standard prepaid shipping is charged at a flat rate of ₹120 per order. Orders paid via Cash on Delivery (COD) carry an additional fee of ₹50.
Order Tracking Once your order is shipped, you will receive a tracking number via email and/or SMS. You can use this to track your order directly on the courier partner's website.
Failed Deliveries If a delivery attempt fails due to an incorrect address or unavailability of the recipient, the courier will make up to 2 additional attempts. If the order is returned to us, re-shipping charges will apply.
Damaged or Lost Shipments If your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date at [your email] with your order number and photos (if applicable). We will work with our courier partner to resolve the issue promptly.
For any other shipping-related queries, feel free to reach out to us at care@masalatee.in